Is the customer satisfied with your store, its assortment and service in it? This can be learned from reviews, the amount of the average check, the frequency of repeat sales, the number of attracted new customers and other parameters. And another important indicator is your personal satisfaction with the store. But if you were on the other side of the counter. In the literal sense, you need to try on the image of your buyer, objectively evaluate the pros and cons, think about increasing sales through increased customer satisfaction.
You can easily and quickly find out what would be important for you as a buyer. So here are some steps. Just go through them to the end and answer the questions honestly, without embellishments.
Register as a customer on your store’s website. Choose products, add to the cart and pay attention to the following important points:
- Is it easy to choose a product (clothes by size, composition, other parameters)?
- Is the cataloging clear?
- Can I return to my favorite product?
- Is there a browsing history?
- Is it convenient to pay?
- How does feedback work – how quickly and effectively can you get answers to questions?
Critically assess the quality of presented photos, videos, page loading speed, completeness of product descriptions. Politeness and delicacy of communication with the client are important – how is this arranged on your website? Is the participation, kindness and warmth of the seller felt in relation to the buyers? Are bonuses and surprises really customer-oriented?
Even if you sell goods in small batches through your profile on social networks, you need to put yourself in the customer’s shoes. Contact with the seller, ease of selection, selection of sizes – all this can be improved in the profile.
Your income will show how customer-oriented you are. It is convenient to keep track of them through the HugeProfit service website. We invite beginners in entrepreneurship and representatives of small businesses!