If you already have an active chat bot

If you already have an active chat bot and want to integrate it with our service, you first need to disconnect it from all active programs, then copy the token number and repeat the steps described above.

If you don’t have an active chat bot yet:


1. Go to the link to create a bot https://partners.viber.com/ (Screen 1).

Screen 1

Create a bot on the website by entering the phone number of your active Viber account.
A verification code will be sent to your phone (Screen 2).

Screen 2

2. Click Create Bot Account

Screen 3

Next, fill in all the required fields (Screens 4,5):
Account name – the name of the bot that will be displayed in Viber;
Uri – the nickname by which it can be found in Viber search;
Category – a category that MUST be selected from the provided list;
Subcategory – a subcategory, also to be selected from the provided list;
Language – language;
Account description – any description of your account;
Email address – email;
Location – the country is determined according to the selected place on the map;
Optional:
Website Address – website address;

Then select all three checkboxes and press the Create button (Screen 6).
Important! DO NOT toggle the “The account contains adult content” slider to the active position, otherwise the ability to chat with this bot will need to be configured additionally in Viber. Without the ability to chat, the integration will not connect.

Screen 4
Screen 5
Screen 6

3. This is your personal token. Use this token to connect to the Viber chat API.
You can also find this token on the Info tab after creating it (Screen 7).

Screen 7

4. Publish the bot on Viber.
Go to Viber -> More -> Settings -> My bots (Screens 8,9).

Screen 8
Screen 9.

Click Publish so that it can be found (Screen 10).

Screen 10

4*. You can also access the bot via the link “viber://pa?chatURI=…” ,
where “…” – your URI, even when the bot is not published.
This link is clickable only within Viber itself.

5. Connect the Bot to HugeProfit.
Settings -> Integrations -> Viber -> Connect. (Screens 12)
Configure the corresponding fields (Screen 13).

Screen 11.
Screen 12.
Screen 13.

Congratulations! You have successfully connected the integration (Screen 14). Now you will have a section of chats where you can communicate with clients (Screen 15).

Screen 14.
Screen 15.

About Admin

Oleksiy Piddubny

I am an entrepreneur with over 20 years of practical experience in trade, e-commerce and business automation. And at the same time, I am also a programmer and founder of the CRM/ERP system HugeProfit.

For more than 20 years, I have been engaged in entrepreneurship and developed businesses both in Ukraine and in international markets. During this time, I have worked with retail and online trade, import, my own production in China and sales of goods in different countries of the world.

I have practical experience in sales through international and Ukrainian marketplaces, including Amazon and Etsy, as well as through social networks and my own sales channels. In Ukraine, I was engaged in importing goods and developing my own toy store, where a physical point of sale, Instagram, marketplaces and delivery of orders through Nova Poshta and Ukrposhta simultaneously worked.

It was while working on our own retail business that we encountered a problem familiar to many entrepreneurs: different sales channels existed separately, and we lacked a convenient system that could combine online and offline sales, inventory accounting, orders, deliveries, expenses, and real profit in one place.

Therefore, we first created such a system for our own business. Later, other entrepreneurs began to use it - and HugeProfit, a CRM/ERP system for automating the commodity business, appeared.

In the HugeProfit blog, I primarily share practical experience: commodity business management, sales automation, warehouse and financial accounting, working with marketplaces, e-commerce, and other issues that entrepreneurs and FOPs face in their daily work.

My goal is to explain complex business processes simply and show solutions that can be applied in practice, not just in theory.