General
1. Can I use a barcode scanner?
2. What printer should I use for labels and receipts?
3. Is there an application for iPhone, Android?
5. How can I completely delete what I created?
6. Does the information sync between the app and computer?
7. Does the program work offline?
8. Can the app display the sale price on the POS terminal?
Products
9. Can I import products from Excel?
10. Can I download products from Prom, WooCommerce?
11. Can I download product quantities in Excel?
12. Can product quantities go into the negative?
13. Can I track products without keeping track of quantities?
14. Can I calculate the cost of goods?
15. Can I track my own production?
16. Can I create products with different colors and sizes?
17. How to print price tags or labels.
18. How to change the size of labels and the information on them.
19. Can I generate a barcode and SKU?
20. Can I create product bundles?
Sales
21. I received an advance payment, how to record such a sale?
23. Can I reserve a product with an advance payment?
24. I want to give a discount on one product, how can I do it?
25. Can I apply a fixed/percentage discount to all orders?
26. How to print a receipt on a thermal printer?
28. Can I process product returns?
29. Can I fiscalize receipts? Use pRRO
30. I sold a product on credit, how to record it?
Product Deliveries\Inventory Management
31. Can I store products in different warehouses?
32. How to arrange Product Delivery?
33. Can I purchase goods in currency?
35. Can I increase/decrease the quantity of goods without delivery?
37. Can I print price tags only for newly arrived goods?
38. How can I find out the total value of my stored goods?
39. Can I conduct an inventory?
40. Can I transfer goods from one warehouse to another?
Delivery, Cash on Delivery, Nova Poshta
41. I conduct sales with cash on delivery, how should I account for this?
42. The customer refused the shipment, how to process the return?
43. I had to pay for the return of the goods, how should I account for this?
44. The customer made a prepayment, and the rest is cash on delivery, how should I account for this?
45. Can I create Nova Poshta waybills in your program?
46. Will the program remember the dimensions of the shipment?
47. When creating waybills with you, can I credit cash on delivery to a card?
Reports\Profits
48. How can I see how much I earned for a period?
49. Is it possible to see how much a specific cashier has sold?
51. Are expenses for purchasing goods included in income?
52. How can I see the most popular item with the highest income?
Clients
53. Can customer records be kept?
54. Is it possible to see how much a customer has purchased over a period of time?
55. Is the customer’s delivery address stored?
56. Can a discount be applied to a customer’s account?
Invoices
57. How many invoices can I create?
58. I am charged a bank commission for payments via terminal, how do I account for it?
59. What is this “Nalozhka” invoice, and why is it not being deleted?
60
60. Can I have a negative balance? 61. Can I make transfers between accounts? 62. Can I manage accounts in different currencies? 63. Is it possible to exclude the money in the account from profit calculations? 64. Can I track my expenses, such as rent or salary? 65. Can I add an expense category? 66. Can I add funds to the account without a sale? 67. Are payments considered in profit calculations? 68. How can I enable multicurrency? 69. Can I buy goods in a foreign currency? 70. Can I sell in a foreign currency? 71. How is the cost of purchased goods calculated in currency? 72. What exchange rate is used for calculations? 73. How can I change the purchase price of a product? 74. Can I add a cashier who won’t see the profit? 75. Can I grant access only to one warehouse or account? 76. Can I create read-only access to products? 77. How can I check the cashier’s work balance? 78. Which systems do you integrate with? 79. Are the product balances in my online store monitored? 80. If I make a sale in the offline store, will the quantity on the website decrease? 81. Do orders from the online store come into the system? 82. How to upload new products to the website? Yes, you can use any barcode scanner that connects to the computer. No additional steps are needed to connect it to the program. You can use any receipt and label printer that can be installed on your computer. No additional steps are needed in our program. Alright, you can download our application for both iPhone and Android. You can also use it directly in any browser on your phone or tablet. Google Chrome is recommended. Yes, you can open our program in Google Chrome and use it on a tablet with your regular login and password. To clear all the information in your account, you need to go to Settings (the gear icon in the upper right corner), and at the very bottom of the window, find the Erase all data button. After entering your login and password, all your data will be erased. This action is irreversible. Yes, everything you add to the program is immediately available on all devices. In some cases, you may need to refresh the page. Unfortunately, not yet, but developments in this direction are underway, and soon this feature will be available. You can install our application on the POS terminal and use it. However, functions related to entering the amount or printing a receipt are currently unavailable. Development is currently underway in this direction, and this feature will be available soon. Yes, in the Goods section, you can download a template for importing goods from Excel, enter all your goods in the correct format, and then import this file into the system. The goods will appear in your account immediately. Yes, you can upload all your products from online marketplaces and add them to our system. To do this, you need to integrate in Settings and select the option to Upload products. Yes, in the Goods section, you can download all products in Excel. You can also apply any filters to select the necessary products. For example, download products from a specific warehouse, category, or simply by search query. Each warehouse/store has the option to operate in 3 modes: No inventory tracking at all, Inventory control, and Non-strict inventory tracking. Depending on the mode, you will be allowed to go into negative or not. To change the mode, you need to go to the Warehouse section and click Edit on the necessary Warehouse and change the mode. Yes, you can work with products without tracking inventory. To do this, you need to change the mode of the warehouse in the Warehouse section. This is suitable for Dropshipping type of work. Yes, for each product, in addition to the usual cost and delivery price to your warehouse, you can add additional costs per unit of the product. To do this, click the Calculate link in the Cost cell in the Goods section. The calculated cost will be used for calculating the Sales Profit. In our system, there are currently no special sections for production, but we are working on this functionality and it will be available soon. For now, you can use the system to sell goods by adding the full cost or using the Cost Calculation feature. In our system, this is called a Variable product. When adding a product in the add window, switch the toggle to Variable product, add the necessary Attributes, Color, Size or any other of your choice, and you will be able to add products with these attributes. You can print labels directly from the Products section by selecting the necessary products with checkboxes and clicking the Print labels button that appears. You can also print labels from the Supplies section based on the products that arrived in this batch. You can customize the size and information on the labels in Settings under Labels. You can disable unnecessary data and select available label sizes. If the desired section is not available, we can help you create custom labels for you. You can generate a barcode and SKU directly when adding a product card by clicking a special link below these fields. Also, if you leave the barcode field blank, it will be generated automatically after clicking the Add product button. It will also be generated automatically if you leave the barcode field blank in the product import template from an Excel file. Yes, you can create a Product that will include other products. When selling such a product, the stock will be deducted from all products included in the bundle. For example, you can create Gift sets or add Packaging to a bundle. To create a Bundle, select the Bundle product type when adding a product. If you received a prepayment, you can reserve the product and specify the overpayment amount. When the customer picks up the product and pays the balance, you complete the reservation and specify the final amount. You can also take a prepayment for Delivery with cash on delivery. Add the sale, select the Delivery sale type, and specify the prepayment amount. The remaining amount will go to the Cash on Delivery, and when the buyer picks up the product and pays half of the amount, you complete the sale and transfer the money to the required account. Yes, when adding a sale, specify the Reservation Sale type. The products in this sale will be deducted from your stock to prevent them from being sold again, and the sale will be placed in the Reserves section. When making a reservation, you can specify the prepayment amount and the account it arrived on. You will be able to specify the second half of the amount when completing the reservation. To give a discount on one product, you just need to change the sale price of that product when processing the sale. This will be recorded as a discount on the product. When processing a sale, you can choose what discount you want to offer for this order. You can apply both a fixed and a percentage discount. If you have a thermal printer and print narrow receipts, you need to go to Settings and switch the toggle to the thermal printer. Now, after adding each sale, you can immediately send the receipt for printing. You can also print the receipt in the Sales section from the list of sales next to the necessary sale by clicking the printer icon. If you need to print a regular invoice, you need to remove the thermal printer toggle, then instead of receipts, invoices will be printed. To change the information in the invoice, go to the invoice settings. Yes, you can return both entire orders and individual products from the order. To do this, go to Sales and there will be an icon for return next to the necessary order. If you had to spend any money on this return, you can immediately record these expenses in the product return window. In our system, there is an integration with pRRO Checkbox.ua, which allows you to fiscalize all or specific receipts. To connect the integration, use this instruction. To account for sales on credit, you need to create a separate account, which you can name “Credit” and set the checkbox “Do not include sales on this account in profits.” Then you can add all the sales to this account, see all the debtors, and when the debt is repaid, make a change of account from “Credit” to the current account. Yes, you can create as many points for selling or storing goods as you need. This can be done in the Warehouse section. You can record a product supply in two ways: go to the Supplies section, click on Create Supply, enter the initial data, and select all the products from the list that you expect in this supply. When the goods arrive at your warehouse, you need to Accept the supply and confirm the receipt of the goods, after which the goods will be credited to the warehouse. You can also perform a similar procedure, but first select all the products in the Goods section, and then click on Add products to supply. Yes, you can purchase goods in foreign currency through the Supply. When creating a Supply, specify the required currency and the exchange rate at which you are purchasing. The cost price of the product will be automatically calculated according to this rate. To write off a product, go to the Goods section, and click on the Add\Write off link opposite the respective available product. To write off or increase a product, go to the Goods section, and click on the Add\Write off link opposite the respective available product. If you process products through Supplies, the entire cost price is retained, and you can easily purchase products with a new cost price. When you sell these products, the “oldest” products with the first cost price will be sold first, and then the products with the new cost price will be sold. Yes, when processing the arrival of goods through a supply, you can print labels only for the goods in this supply. To do this, in the Supplies section, click on the label icon next to the relevant supply. To do this, go to the Warehouse section and opposite the relevant warehouse, in the Cost of Goods column, the sum of the value of the goods stored in this warehouse will be indicated. Yes, you can conduct an inventory on each warehouse added to our system. To do this, go to the Inventory sub-section in the Products menu and click on Start Inventory. If you have multiple warehouses, you will have a subsection in Goods called “Transfer”. To transfer a product, click on Move, select from which to which warehouse you want to move the product, select the products manually or using a barcode scanner, and Complete the transfer. When adding a sale, select the Delivery sale type and specify the account where the Cash on Delivery money will be received. This way, you will see all sales with cash on delivery. Additionally, you can integrate with Nova Poshta in the Integrations section, and when adding a sale, you can create or specify a waybill number, which will track your shipment and automatically change its status. For example, for cash on delivery sales, when the customer pays for the goods, the sale will change to the “Pick up cash on delivery” status, and you will be able to transfer it to the desired account. If the customer refuses to pay, it will change to the “Refusal” status, and you can complete it. If you provided a tracking number for the shipment, it will automatically change to the “Return” status, and you can complete it by specifying all the expenses related to the return. If you did not provide a tracking number, simply go to the Sales section and click “Return item” next to the order. When processing the return, you can specify the amount of expenses associated with this return. When adding a sale as Delivery, you can specify the Prepayment amount and the account it was received on. The remainder will automatically go to the Cash on Delivery account. If you provide a tracking number, when the customer pays and collects the shipment, the sale will automatically change its status and allow you to transfer this cash on delivery to one of your accounts. To do this, you need to integrate with Nova Poshta by following the instructions in this guide. Then, when adding a Delivery type sale, you will have the option to click on the “Create Waybill” link, where you can fill in all the necessary information to create a waybill for this order. Yes, if there is only one item in the order, the program will remember the dimensions for that item, and you will not need to enter them again next time. However, if there are multiple items in the order, the dimensions will not be saved. Unfortunately, no, Nova Poshta does not allow third-party software to make transfers to cards. To have the waybills created in our program credited to your card, you need to edit the created waybill in the Nova Poshta application and specify that it should be credited to your account. The easiest way is to go directly to the Sales section, use filters to select the period of interest, and any additional filters, and see your revenue. You can also do this in the Reports section. Yes, in the Sales section, you can filter sales by any user and for the period of interest to you. To calculate the profit from sales, information about the selling price of the product and its cost price is taken, and the difference between these figures is the profit from sales. To calculate net profit, information about the profit from sales is taken, and all expenses except for the expenses on purchasing goods (Supplies) are subtracted. The difference between these figures is the Net profit. No, expenses on purchasing goods are not included in the calculation of Net profit. You can do this in the Reports section, in the Products tab. It displays the number of items sold and the revenue generated by these items for the selected period of time. Yes, when adding a sale, you can specify the customer’s phone number and create it immediately. You can also import a list of customers from an Excel file. Yes, in the Customers section, you can find the specific customer, and next to them, you will see the total amount of their purchases for the selected period of time. Yes, for each customer, you can save one or several delivery addresses. When creating or editing a customer, you can attach a percentage discount to the customer. When adding a sale and selecting the buyer, the discount will be automatically applied to that order. As many invoices as you need. When creating or editing an Invoice, you can specify the size of the fee for incoming and outgoing money. This fee will be taken into account when adding a sale to this invoice. This is a system invoice to which amounts expected after delivery are added. When the buyer pays for the purchase and collects the parcel, you can transfer the order from the “Cash on Delivery” invoice to any of your invoices. Yes, for payments that exceed the account balance, the account will go into negative. To transfer between accounts, go to the Payments section and click on Transfer between accounts. Yes, when creating an account, select the currency for this account. However, sales can only be made in the main currency of the account. To do this, when editing the Invoice, you need to check the box “Do not include sales to this invoice in profits”. In the Payments section, you can choose Add expense, specify the amount, description of the expense, and category (e.g., salary). You can also specify whether these expenses are one-time or planned, and choose the account from which the money will be debited. You can click the Add expense button. In the modal window that appears, in the Expense Category field, create the category you need by simply starting to type its name on the keyboard or by selecting the functional button +Create. In the Payments section, you can choose Add receipt, specify the source of the receipt by creating it manually, simply by starting to type its name on the keyboard or by selecting the functional button +Create. Then you need to specify the amount of the receipts and choose the account where the money will go. If necessary, you can add a comment. Yes, all current expenses are deducted from the sales profit. In order to be able to purchase goods in a specific currency, you need to add accounts with the desired currency to your account. Then, when placing Orders, you will be able to select the currency and specify the exchange rate. Yes, when placing an Order, you can choose in which currency you are purchasing the goods. The purchase price of the goods will be indicated in the required currency. Unfortunately, you can only sell in the primary currency of your account. For example, if your primary currency is hryvnia, then sales will only be in hryvnia. The cost price of the goods is calculated in hryvnia at the exchange rate specified in the delivery or globally in the account, depending on your settings. The system can operate in two modes: calculation at the rate of each delivery or at the rate specified globally in your account. You manually enter all exchange rates, they are not automatically pulled. If you have the global exchange rate mode enabled, it is enough to simply change the rate in the settings, and all goods will be calculated at the new rate. If the mode is set to use the rate from the delivery, you will need to change the rate in each delivery where it is necessary. Yes, in the access rights for the cashier, simply remove the checkmark for “Info about income.” Then the cashier will not see either the cost price, margin, or profit. Yes, when adding a cashier, you can provide access only to specific warehouses or accounts. Yes, in access rights, remove all access for the user and disable all unnecessary sections. By default, the user will only have access to view products, prices, and availability. As an option, you can create a separate account with cash or cards for each cashier, and at the end of the working day, reconcile the balance on the account with real money and make a transfer from the cashier’s account to the main accounts. This way, the cashier will start the day with a zero balance. Currently, we fully integrate with Prom.ua and WooCommerce. Integration with Rozetka, Khreshchatyk is on the way. Within six months, integration with another dozen platforms is planned. Any change in stocks in our system will automatically lead to a change in stocks in the connected online store. When you add a sale in the system, the quantity of the goods will decrease on the website as well. Yes, as soon as you place an order in the online store, it is automatically pulled into the Orders section within a few minutes. If the integrated system allows it, you simply add new products to the service, then go to the Integrations section, choose to Upload Products from HugeProfit to the site, and click Save. This can be done when integrating with WooCommerce, but Prom.ua does not allow creating new products. Therefore, to add new products, you need to add them to Prom.ua first and then pull them into our system from there. Payments
Multicurrency
Access/Users
Integrations
General
Goods
Sales
Product Supplies\Inventory Management
Delivery, Cash on Delivery, Nova Poshta
Reports\Revenue
Clients
Invoices
Payments
Multicurrency
Access\Users
Integrations